Warranty

At Wind Instrument Proshop, we want you to feel confident about what you buy and what we repair. This page explains how warranty and returns work for our Calgary shop. Pricing on the store is in CAD.

Manufacturer warranties

New instruments and many accessories are covered by the manufacturer’s warranty when one is provided. Warranty length and what it covers depend on the brand and product. Keep your order confirmation and any warranty cards that ship with the item. If something fails under a manufacturer warranty, contact us and we will help you start the claim with the maker.

Repair work

Repair work completed in our shop is performed by our woodwind repair team in Calgary. If you have a concern about recent repair work, email us with your name, the instrument details, and when the work was done. We will review the job and explain the next steps honestly. Warranty terms for a specific repair are confirmed when the work is quoted or completed.

Returns and refunds

Our storefront refund and return rules are published in Shopify’s refund policy for this shop:

View the refund policy

Please read that policy before requesting a return. Mouthpieces, reeds, and opened consumables may have different return eligibility than sealed accessories or instruments—follow the refund policy and contact us if you are unsure.

Outlet and final-sale items

Items in our Final Notes outlet collection (used instruments, open-box, clearance, and similar) are typically final sale unless the product listing says otherwise. Used and outlet gear is inspected before listing; ask us questions before you buy if you need more detail.

How to reach us

Wind Instrument Proshop
3619 61 Ave SE, Unit 240
Calgary, AB T2C 4T8
Email: info@windinstrumentproshop.com
Phone: 403-383-4729

For order issues, repair follow-up, or warranty help, email is usually the fastest way to get a clear answer.

We offer a 30 day repair warranty repair services. During this time we are happy to make adjustments at no additional cost. To qualify for the warranty we ask that you play test the instrument after it is finished. We want to make sure the instrument suits your preference and satisfaction.

We do not offer refunds for repairs, maintenance or labour services.

We offer 7 day returns on most purchased items. The item(s) must be in their original packaging, with all included accessories, if applicable. The product(s) and packaging must not be damaged in any way. This applies to mouthpieces as well as other products.
In the event that damage was caused to the merchandise by misuse, or if any accidental damage occurred while the item(s) are in your possession, we reserve the right to deny the return, or a pro-rated return minus repair costs.

Mouthpiece return Policy

We offer a 14 day trial period on mouthpieces after purchase. If for any reason you decide that it is not not the mouthpiece for you, you may return it. They must be in their original undamaged packaging, with all included accessories. In the case that you caused any damage to the merchandise by misuse, or if any accidental damage occurred during the time the Mouthpieces are in your possession, we reserve the ability to deny the return, or offer a pro-rated return minus the repair costs.

Some of our products are fully refundable (so long as the item is still in a saleable condition.) However, we are unable to accept returns on reeds, mouthpiece cushions, and other single use items(that's gross). We cannot issue refunds for repairs. Second hand items and custom orders are final sale. Other final sale items will be listed as non-refundable.

We encourage you to try our products whenever possible! We offer a 14 day trial period for most items. The trial period will start once you have the product in your hands, whether you pickup in person or buy online. Customers will be responsible for all shipping costs on trial items. After the items have been returned, they will be inspected and any items returned in the same condition as the day of sale may be refunded or exchanged. Items returned in a lesser condition will not be accepted.

Mouthpieces MUST be used with the supplied teeth cushion and protective guard. Mouthpieces with scratches from teeth or ligatures will be considered damaged (If it is damaged we can't sell it).

A refund is a courtesy, but do not confuse it for an obligation . If you caused any damage to the merchandise by misuse, or if any accidental damage occurred during the time the item(s) were in your possession, you will be issued a pro-rated refund, less than the repair costs. In some cases, we may ship the instrument back to you, and no refund will be provided.